Civil Remedy Notice of Insurer Violations
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Welcome to the Department of Financial Services Civil Remedy System!

Attention Internet Explorer 10 users: You may experience a technical issue when attempting to create a user account in Civil Remedy. Currently the link to create a user account is not navigating properly in Internet Explorer 10. This can be corrected by placing the Internet Explorer 10 browser into compatibility mode. To switch to compatibility mode click the “torn Document” in the address bar as depicted in the diagram below.

If you are a returning user, please note that a claim number is now required to file a Notice.

If you are a new user, please read the information below before you submit a Civil Remedy Notice of Insurer Violation.

   • This system is intended for use by parties who are beginning the process of filing suit against an insurer when they feel they have been damaged by specific acts of the insurer.
   • A Notice created using this system is intended to meet a portion of legal requirements set forth in Section 624.155, Florida Statutes, which requires a party to file Notice with both the insurer and the Department at least 60 days prior to bringing legal action against the insurer.
   • After submitting a Notice using this system, you must print a copy and provide it to the insurer.
   • The Department does not involve itself in Civil Remedy Notices of Insurer Violation filed via this system as such actions are not within the scope of its statutory authority.
   • To enter or respond to a Civil Remedy Notice of Insurer Violation on this website, please click here to log in.
   • For additional information, please click here for the website’s Frequently Asked Questions.
   • This system has a 20-minute time limit for entering text. As the end of the 20-minute time limit approaches, a 2-minute warning will appear. If you do not reset the time limit by clicking OK, all your text will be lost and you will be returned to the log in screen to begin again.
   • This system is not for those individuals seeking the assistance of the Department in resolving a disagreement with an insurer. If your disagreement with an insurer has not yet reached the point of seeking remedy through the courts, and you would like to request the assistance of Department staff in attempting to resolve your issue, please click here for:  Consumer Services Assistance

If you have questions about the Civil Remedy System, you may reach us during normal business hours at (850) 413-1804 or

To file a Civil Remedy Notice against an insurer, or respond to an existing record, please click Here.

To view existing filings, please click Here.