Civil Remedy Notice of Insurer Violations
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Filing Number:     793800
Filing Accepted:  11/22/2024
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Complainant
Last/Business Name *  
SIMES   First Name   JEFFREY AND SHARON
Street Address * 9192 ACORD BLVD
City, State Zip * PUNTA GORDA, FL 33982
Email Address * TROGERS@WITESLAW.COM
Complainant Type: * Insured
Insured
Last/Business Name*   SIMES   First Name   JEFFREY AND SHARON
Policy # * 59-G2-0178-7 Claim #* 59-39W5-78X
Attorney
Attorney is Applicable
Last Name* ROGERS First Name * THOMAS Initial B
Street Address* 4400 N FEDERAL HIGHWAY
City, State Zip* LIGHTHOUSE POINT , FLORIDA 33604
Email Address * TROGERS@WITESLAW.COM
Violation
Insurer Type *   Authorized Insurer Unauthorized Insurer
 
Insurer Name*   STATE FARM FLORIDA INSURANCE COMPANY
NAIC Company Code 10739
 
Name of individual responsible for violation (if any):* SAMUEL NORWOOD, AARON MCWILLIAMS
Type of Insurance * Residential Property & Casualty   
Reason for Notice *
Claim Delay
Unsatisfactory Settlement Offer
Unfair Trade Practice
Claim Denial
* Statutory provision(s) which the insurer allegedly violated.
 
624.155(1)(b)(1) Not attempting in good faith to settle claims when, under all the circumstances, it could and should have done so, had it acted fairly and honestly toward its insured and with due regard for her or his interests.
626.9541(1)(i)(2) A material misrepresentation made to an insured or any other person having an interest in the proceeds payable under such contract or policy, for the purpose and with the intent of effecting settlement of such claims, loss, or damage under such contract or policy on less favorable terms than those provided in, and contemplated by, such contract or policy.
626.9541(1)(i)(3)(a) Failing to adopt and implement standards for the proper investigation of claims.
626.9541(1)(i)(3)(b) Misrepresenting pertinent facts or insurance policy provisions relating to coverages at issue.
626.9541(1)(i)(3)(c) Failing to acknowledge and act promptly upon communications with respect to claims.
626.9541(1)(i)(3)(d) Denying claims without conducting reasonable investigations based upon available information.
626.9541(1)(i)(3)(e) Failing to affirm or deny full or partial coverage of claims, and, as to partial coverage, the dollar amount or extent of coverage, or failing to provide a written statement that the claim is being investigated, upon the written request of the insured within 30 days after proof-of-loss statements have been completed.
626.9541(1)(i)(3)(f) Failing to promptly provide a reasonable explanation in writing to the insured of the basis in the insurance policy, in relation to the facts or applicable law, for denial of a claim or for the offer of a compromise settlement.
* Specific policy language that is relevant to the violation.
Enter all words or phrases (one at a time) that should be used to filter.

AGREEMENT We agree to provide the insurance described in this policy: 1. based on your payment of premium, in a form acceptable to us, for the coverages you chose; 2 based on your compliance with all applicable provisions of this policy; and 3. based on the information you have given us and your statements in this agreement. You agree, by acceptance of this policy, that: 1. you will pay premiums when due and comply with the provisions of this g You and we do not waive any rights by demanding or submitting to an appraisal, and retain all contractual rights to determine if coverage applies to each item in dispute. h. Appraisal is only available to determine the amount of the loss of each item in dispute. The appraisers and the umpire have no authority to decide: (1) any other questions of fact; (2) questions of law; (3) questions of coverage; (4) other contractual issues; or (5) to conduct appraisal on a class-wide basis. i. Appraisal is a non-judicial proceeding and does not provide for or require arbitration. Neither party will be awarded attorney fees. The appraisal award may not be entered as a judgment in a court. j. A party may not demand appraisal after that party brings suit or action against the other party relating to the amount of loss. 2. the statements in this agreement are your statements and are true; 3. we insure you on the basis your statements are true; and 4. this policy contains all of the agreements between you and us and any of our agents. When the information or factors used to calculate the premium for this policy changes during the policy period as a result of a change made by you, we may adjust the premium in accordance with the change during the policy period and you must pay any additional premium due within the lime we specify. We will not adjust the premium during the policy period for rate level or rating pan changes that we have implemented. SECTION I - PROPERTY COVERAGES COVERAGE A- DWELLING 1. Dwelling. We cover the dwelling and materials and supplies located on or adjacent to the residence premises for use in the construction, alteration, or repair of the dwelling or other structures on the residence premises. 2. Other Structures. We cover other structures on the residence premises, separated from the dwelling by clear space. Structures connected to the dwelling by only a fence, utility line, or similar connection are considered to be other structures. COVERAGE B- PERSONAL PROPERTY 1. Property Covered. a. We cover personal property owned or used by an insured while it is anywhere in the world. This includes structures not permanently attached to or otherwise forming a part of the realty. At your request, we will cover personal property: (1) owned by others while the property is on the part of the residence premises occupied exclusively by an insured; (2) owned by a guest or a residence employee, while the property is in any other residence occupied by an insured; and (3) owned by roomers, boarders, tenants, and other residents, any of whom are related to you. COVERAGE C - LOSS OF USE The most we will pay for the sum of all losses combined under Additional Living Expense, Fair Rental Value, and Prohibited Use is the limit of liability shown in the Declarations for Coverage C - Loss of Use. 1. Additional Living Expense. When a loss caused by a peril described in SECTION I - LOSSES INSURED causes the residence premises to become uninhabitable, we will pay the reasonable and necessary increase in cost incurred by an insured to maintain their normal standard of living for up to 24 months. Our payment is limited to incurred costs for the shortest of: a. the time required to repair or rep ace the premises; b. the time required for your household to settle elsewhere; or c. 24 months. This period of lime is not limited by the expiration of this policy. SECTION I - LOSSES INSURED COVERAGE A- DWELLING We will pay for accidental direct physical loss to the property described in Coverage A, unless the loss is excluded or limited in SECTION I-LOSSES NOT INSURED or otherwise excluded or limited in this policy. However, loss does not include and we will not pay for, any diminution in value. COVERAGE 8- PERSONAL PROPERTY We will pay for accidental direct physical loss to the property described in Coverage B caused by the following perils, unless the loss is excluded or limited in SECTION I- LOSSES NOT INSURED or otherwise excluded or limited in this policy. However, loss does not include and we will not pay for, any diminution in value. 2. Windstorm or hail. This peril does not include loss to property contained in a structure caused by rain, snow, sleet, sand, or dust. This limitation does not apply when the direct force of wind or hail damages the structure causing an opening in a roof or wall and the rain, snow, sleet, sand, or dust enters through this opening. This peril includes loss to watercraft of all types and their trailers, furnishings, equipment, and outboard motors, only while inside a building structure. SECTION I - LOSS SETTLEMENT Only the Loss Settlement Provisions shown in the Declarations apply. We will settle covered property losses according to the following. However, the valuation of any covered property losses does not include, and we will not pay, any amount for diminution in value. COVERAGE A- DWELLING 1. A1 - Replacement Cost Loss Settlement- Similar Construction. a. We will pay the cost to repair or replace with similar construction and for the same use on the premises shown in the Declarations, the damaged part of the property covered under SECTION I - PROPERTY COVERAGES, COVERAGE A- DWELLING, except for wood fences, subject to the following (1) we will pay only the actual cash value at the lime of the loss prior to repair or replacement of the damaged part of the property, up to the applicable limit of liability shown in the Declarations, not to exceed the cost to repair or replace the damaged part of the property; (2) in addition, we will pay any remaining covered additional amounts you actually and necessarily incur to perform such repair or replacement as work is performed and expenses are incurred and submitted, or an amount up to the applicable limit of liability shown in the Declarations, whichever is less. There will be no deduction for depreciation; (3) we will not pay for increased costs resulting from enforcement of any ordinance or law regulating the construction, repair or demolition of a building or other structure, except as provided under OPTIONAL POLICY PROVISIONS, Option OL - Building Ordinance or Law Coverage; and (4) if a total loss occurs to the dwelling used principally as a private residence on a residence premises shown in the Declarations, payment on a replacement cost basis will not require repair or replacement of the damaged property. There will be no deduction for depreciation 2. A2 - Replacement Cost Loss Settlement - Common Construction. a. We will pay the cost to repair or replace with common construction and for the same use on the premises shown in the Declarations, the damaged part of the property covered under SECTION I-PROPERTY COVERAGES, COVERAGE A - DWELLING, except for wood fences, subject to the following: (1) we will pay only for repair or replacement of the damaged part of the property with common construction techniques and materials commonly used by the building trades in standard new construction. We will not pay the cost to repair or rep ace obsolete, antique, or custom construction with like kind and quality; (2) we will pay only the actual cash value at the time of the loss prior to repair or replacement of the damaged part of the property, up to the applicable limit of liability shown in the Declarations, not to exceed the cost to repair or replace the damaged part of the property as described in a.(1) above; (3) in addition, we will pay any remaining covered additional amounts you actually and necessarily incur to perform such repair or replacement, as described in a.(1) above, as work is performed and expenses are incurred and submitted, or an amount up to the applicable limit of liability shown in the Declarations, whichever is less. There will be no deduction for depreciation; (4) we will not pay for increased costs resulting from enforcement of any ordinance or law regulating the construction, repair or demolition of a building or other structure, except as provided under OPTIONAL POLICY PROVISIONS, Option OL - Building Ordinance or Law Coverage; and (5) if a total loss occurs to the dwelling used principally as a private residence on a residence premises shown in the Declarations, payment as described in a.(1) above, will not require repair or replacement of the damaged property. There will be no deduction for depreciation. COVERAGE 8- PERSONAL PROPERTY 1. 81 - Limited Replacement Cost Loss Settlement. a. We will pay the cost to repair or rep ace property covered under SECTION I - PROPERTY COVERAGES, COVERAGE B - PERSONAL PROPERTY without deduction for depreciation and whether or not you replace the property, except for property listed in item b. below. b. We will pay market value at the time of loss for: (1) antiques, fine arts, paintings, statuary, and similar articles which by their inherent nature cannot be replaced with new articles; (2) articles whose age or history contribute substantially to their value including, but not limited to, memorabilia, souvenirs, and collectors items; (3) property not useful for its intended purpose. SECTION I - CONDITIONS Appraisal. If you and we fail to agree on the amount of any loss under SECTION I- PROPERTY COVERAGES, either party can demand that the amount of the loss be set by appraisal. A demand for appraisal must be in writing. You must comply with SECTION I - CONDITIONS, Your Duties After Loss before making a demand for appraisal. At least 10 days before demanding appraisal, the party seeking appraisal must provide the other party with written, itemized documentation of a specific dispute as to the amount of the loss, identifying separately each item being disputed. a. Each party will select a competent, disinterested appraiser and notify the other party of the appraiser's identity within 20 days of receipt of the written demand for appraisal. b. The appraisers will then attempt to set the amount of the loss of each item in dispute as specified by each party, and jointly submit to each party a written report of agreement signed by them. In all instances the written report of agreement will be itemized and state separately the actual cash value, replacement cost, and if applicable, the market value of each item in dispute. The written report of agreement will set the amount of the loss of each item in dispute and will be binding upon you and us. c. If the two appraisers fail lo agree upon the amount of the loss within 30 days, unless the period of ti me is extended by mutual agreement, they will select a competent, disinterested umpire and will submit their differences to the umpire. If the appraisers are unable to agree upon an umpire within 15 days (1) you or we may make a written application for a judge of a court of record in the same state and county (or city if the city is not within a county) where the residence premises is located to select an umpire; (2) the party requesting the selection described in item c. ( 1) must provide the other party (a) written notice of the intent to file, identifying the specific location and identity of the court at I east 10 days prior to submission of the written application; and (b) a copy of the written application; and (3) a written report of agreement, as required in item b., signed by any two (appraisers or appraiser and umpire) will set the amount of the loss of each item in dispute and will be binding upon you and us. In all instances the written report of agreement will be itemized and state separately the actual cash value, replacement cost, and if applicable, the market value of each item in dispute. d. To qualify as an appraiser or umpire for a loss to property described in COVERAGE A- DWELLING, a person must be one of the following and be licensed or certified as required by the applicable jurisdiction: (1) an engineer or architect with experience and training in building construction, repair, estimating, or investigation of the type of property damage in dispute; (2) an adjuster or public adjuster with experience and training in estimating the type of property damage in dispute; or (3) a contractor with experience and training in the construction, repair, and estimating of the type of property damage in dispute. e. A person may not serve as an appraiser or umpire if that person, any employee of that person, that person's employer, or any employee of their employer has: (1) a familial relationship within the third degree between the umpire or appraiser and a party or a representative of a party; (2) previously represented a party in a professional capacity in the same claim or matter involving the same property; (3) represented another person in a professional capacity on the same or a substantially related matter that includes the claim, the same property or an adjacent property, and the other person's interests are materially adverse to the interests of a party; (4) worked as an employer or employee of a party within the preceding 5 years; or (5) a financial interest in the outcome of the claim at issue in the appraisal. f. Each party will be responsible for the compensation of their selected appraiser. Reasonable expenses of the appraisal and the reasonable compensation of the umpire will be paid equally by you and us. g You and we do not waive any rights by demanding or submitting to an appraisal, and retain all contractual rights to determine if coverage applies to each item in dispute. h. Appraisal is only available to determine the amount of the loss of each item in dispute. The appraisers and the umpire have no authority to decide: (1) any other questions of fact; (2) questions of law; (3) questions of coverage; (4) other contractual issues; or (5) to conduct appraisal on a dass-wide basis. i. Appraisal is a non-judicial proceeding and does not provide for or require arbitration. Neither party will be awarded attorney fees. The appraisal award may not be entered as a judgment in a court. j. A party may not demand appraisal after that party brings suit or action against the other party relating to the amount of loss.
 
* Facts and circumstances giving rise to the violation.
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Jeffrey and Sharon Simes (“Claimants”) are the owner of the property located at 9192 Acord Blvd, Punta Gorda Florida 33982 (the “Property”). The Claimants purchased a residential property and casualty insurance policy (the “Policy”) from State Farm Florida Insurance Company (“Insurer”) bearing Policy Number 59-G2-0178-7 providing coverage from February 1, 2022 through February 1, 2023. At all times material hereto, the Policy provided coverage for the Property owned by the Claimants. On or about September 28, 2022 Claimants sustained damage to the Property as a result of Hurricane Ian, including but not limited to damages to the roof, exterior, and interior of the Property (the “Loss”). Claimants provided notice of the loss to Insurer and it assigned claim number HO-3043181 (the “Claim”). The damage to Claimant’s Property was caused by a hurricane which is covered under the terms and conditions of the Policy. Claimant timely reported the claim to Insurer. The initial inspection of Claimant’s Property took place on October 15, 2022, and was conducted by Field Adjuster LaTandra Harrison. Ms. Harrison provided a payment letter, a damages estimate in the amount of $58,076.89, and a check in the amount of $27,598.10. Unsatisfied with the inadequate damages estimate and payment, Claimants retained Safeguard Public Adjusters on September 13, 2023 to assist them with the Claim so they could be fully indemnified for their covered loss. Safeguard Public Adjusters then conducted their own inspection of the Property and provided a competing damages estimate to State Farm, a Sword Proof of Loss, and supporting documentation to State Farm in the amount of $422,929.17. State Farm did not respond to Safeguard's communications or demand. Therefore, Safeguard demanded mediation with the Department of Financial Services. On July 23, 2024, mediation impassed. On August 7, 2024, State Farm reinspected the Property and informed Safeguard that it was standing by its prior adjustment of the claim and valuation of Claimant's damages, and would offer no additional money. Safeguard then invoked appraisal, and named Cristina Afonso as their appraiser. State Farm named Aaron McWilliams as its appraiser. State Farm participated in appraisal and then on October 24, 2024 provided Mr. McWilliams' appraisal estimate in the amount of $97,083.46, nearly double that of its initial estimate, despite conducting two separate field inspections of the Property, by two different field adjusters. State Farm's appraiser severely undervalued the damages and refused to apply coverage or valuations for damages at the Property that were previously extended by State Farm's field adjusters. State Farm is interfering with the appraisal process by instructing its appraiser to undervalue the claim. Insurer has significantly underpaid Claimant for damages to the Property and has failed to comply with the following statutes: 624.155(1)(b)(1) - State Farm failed to properly indemnity Claimants for their loss. 626.9541(1)(i)(2) - State Farm's insurance adjuster allowed for repair of 12 windows on Claimant's Property and made payment for the windows. Then State Farm's appraiser, presumably with direction from State Farm, refused to include any windows in his appraisal. Additionally, State Farm refused to consider or acknowledge a $6,525.00 estimate for replacement of a closed circuit TV monitoring system at Claimant's Property that was damaged in the Hurricane. 626.9541(1)(i)(3)(a) - The roof skylight was damaged and leaked during the Hurricane. Temporary repairs were made to mitigate the Loss. Claimant Jeffrey Simes suffers from a serious illness that necessitated immediate and through remediation of the water intrusion issue, however, State Farm refuses to consider his illness in its allowance for repairs and/or remediation of the issue. 626.9541(1)(i)(3)(b) - State Farm is assigning new, hurricane-related damages (wood flooring in living room resulting from chimney cap blowing off) to an old claim and old damage from a failed AC handler. This is a misrepresentation of facts and State Farm is fully aware of this misrepresentation. 626.9541(1)(i)(3)(c) - Safeguard requested a full and complete copy of the Policy on September 19, 2023. State Farm failed to provide same until almost two months later on November 17, 2023. 626.9541(1)(i)(3)(d) - State Farm failed to retain a mold remediation company or expert, or structural engineer, to adequately investigate the Loss. 626.9541(1)(i)(3)(e) - State Farm failed to acknowledge or reject Claimants' Sworn Proof of Loss. 626.9541(1)(i)(3)(f) - Claimants provided receipts for some of the repairs which were paid out of pocket. Carrier reimbursed for lesser amounts with no explanation as to why the full amount was not reimbursed. Therefore, to cure the defects outlined in this Civil Remedy Notice, Insurer must: (1) Create and implement adequate guidelines for proper investigation and evaluation as to claims handling and for the training and supervision of employees, which will avoid future statutory violation as set forth above to avoid this from occurring in the future, (2) Immediately tender payment for the covered damages sustained to the Insured Property (3) Agree to reimburse Insured’s reasonable attorneys fees and costs and public adjuster fees for having to become involved to resolve the claim. COVERAGE C - LOSS OF USE The most we will pay for the sum of all losses combined under Additional Living Expense, Fair Rental Value, and Prohibited Use is the limit of liability shown in the Declarations for Coverage C - Loss of Use. 1. Additional Living Expense. When a loss caused by a peril described in SECTION I - LOSSES INSURED causes the residence premises to become uninhabitable, we will pay the reasonable and necessary increase in cost incurred by an insured to maintain their normal standard of living for up to 24 months. Our payment is limited to incurred costs for the shortest of: a. the time required to repair or rep ace the premises; b. the lime required for your household to setue elsewhere; or c. 24 months. This period of lime is not limited by the expiration of this policy. SECTION I - LOSSES INSURED COVERAGE A- DWELLING We will pay for accidental direct physical loss to the property described in Coverage A, unless the loss is excluded or limited in SECTION I-LOSSES NOT INSURED or otherwise excluded or limited in this pdicy. However, loss does not include and we will not pay for, any diminution in value. COVERAGE 8- PERSONAL PROPERTY We will pay for accidental direct physical loss to the property described in Coverage B caused by the following perils, unless lhelossis excluded or limited in SECTION I- LOSSES NOT INSURED or otherwise excluded orli mi led in this policy. However, loss does not include and we will not pay for, any diminution in value. 2. Windstorm or hail. This peril does not include loss to property contained in a structure caused by rain, snow, sleet, sand, or dust. This limitation does not apply when the direct force of wind or hail damages the structure causing an opening in a roof or wall and the rain, snow, sleet, sand, or dust enters through this opening. This peril includes loss to watercraft of all types and their trailers, furnishings, equipment, and outboard motors, only while inside a building structure SECTION I - LOSS SETTLEMENT Only the Loss Settlement Provisions shown in the Declarations appy. We will selfle covered property losses according to the following. However, the valuation of any covered property losses does not include, and we will not pay, any amount for diminution in value. COVERAGE A- DWELLING 1. A1 - Replacement Cost Loss Settlement- Similar Construction. a. We will pay the cost to repair or replace with similar construction and for the same use on the premises shown in the Declarations, the damaged part of the property covered under SECTION I - PROPERTY COVERAGES, COVERAGE A- DWELLING, except for wood fences, subject to the following (1) we will pay only the actual cash value at the lime of the loss prior to repair or replacement of the damaged part of the property, up to the appica~e limit of liability shown in the Declarations, not to exceedthe cost to repair or replace the damaged part of the property; (2) in addition, we will pay any remaining covered additional amounts you actually and necessarily incur to perform such repair or replacement as work is performed and expenses are incurred and submitted, or an amount up to the applicable limit of liability shown in the Declarations, whichever is less. There will be no deduction for depreciation; 2. A2 - Replacement Cost Loss Settlement - Common Construction. a. We will pay the cost to repair or replace with common construction and for the same use on the premises shown in the Declarations, the damaged part of the property covered under SECTION I-PROPERTY COVERAGES, COVERAGE A - DWELLING, except for wood fences, subject to the following: (1) we will pay only for repair or repacement of the damaged part of the property with common construction techniques and materials commonly used by the building trades in standard new construction. We will not pay the cost to repair or rep ace obsolete, antique, or custom construction with like kind and quality; (2) we will pay only the actual cash value at the time of the loss prior to repair or replacement of the damaged part of the property, up to the appicatfa limit of liability shown in the Declarations, not to exceed the cost to repair or replace the damaged part of the property as described in a.(1) above; (3) in addition, we will pay any remaining covered additional amounts you actually and necessarily incur to perform such repair or replacement, as described in a.(1) above, as work is performed and expenses are incurred and submitted, or an amount up to the applicable limit of liability shown in the Declarations, whichever is less. There will be no deduction for depreciation; COVERAGE 8- PERSONAL PROPERTY 1. 81 - Limited Replacement Cost Loss Settlement. a. We will pay the cost to repair or rep ace property covered under SECTION I - PROPERTY COVERAGES, COVERAGE B - PERSONAL PROPERTY without deduction for depreciation and whether or not you replace the property, except for property listed in item b. below. b. We will pay market value at the time of loss for: (1) antiques, fine arts, paintings, statuary, and similar articles which by their inherent nature cannot be replaced with new articles; (2) artides whose age or history contribute substantially to their value including, but not limited to, memorabilia, souvenirs, and collectors items; and (3) property not useful for its intended purpose. SECTION I - CONDITIONS 4. Appraisal. If you and we fail to agree on the amount of any loss under SECTION I- PROPERTY COVERAGES, either party can demand that the amount of the loss be set by appraisal. A demand for appraisal must be in writing. You must compy with SECTION I - CONDITIONS, Your Duties After Loss before making a demand for appraisal. At least 10 days before demanding appraisal, the party seeking appraisal must provide the other party with written, itemized documentation of a specific dispute as to the amount of the loss, identifying separately each item being disputed a. Each party will select a competent, disinterested appraiser and notify the other party of the appraiser's identity within 20 days of receipt of the written demand for appraisal. b. The appraisers will then attempt to set the amount of the loss of each item in dispute as specified by each party, and jointly submit to each party a written report of agreement signed by them. In all instances the written report of agreement will be itemized and state separately the actual cash value, replacement cost, and if applicable, the market value of each item in dispute. The written report of agreement will set the amount of the loss of each item in dispute and will be binding upon you and us. c. If the two appraisers fail lo agree upon the amount of the loss within 30 days, unless the period of ti me is extended by mutual agreement, they will select a competent, disinterested umpire and will submit their differences to the umpire. If the appraisers are unable to agree upon an umpire within 15 days (1) you or we may make a written application for a judge of a court of record in the same state and county (or city if the city is not wi thin a county) where the residence premises is localed to select an umpire; (2) the party requesting the selection described in item c. ( 1) must provide the other party (a) written notice of the intent to file, identifying the specific location and identity of the court at I east 10 days prior to submission of the written application; and (b) a copy of the written application; and (3) a written report of agreement, as required in item b., signed by any two (appraisers or appraiser and umpire) will set the amount of the loss of each item in dispute and will be binding upon you and us. In all instances the written report of agreement will be itemized and state separately the actual cash value, replacement cost, and if appicable, the market value of each item in dispute. d. To qualify as an appraiser or umpire for a loss to property described in COVERAGE A- DWELLING, a person must be one of the following and be licensed or certified as required by the applicable jurisdiction: (1) an engineer or architect with experience and training in building construction, repair, estimating, or investigation of the type of property damage in dispute; (2) an adjuster or public adjuster with experience and training in estimating the type of property damage in dispute; or (3) a contractor with experience and training in the construction, repair, and estimating of the type of property damage in dispute. e. A person may not serve as an appraiser or umpire if that person, any empoyee of that person, that person's employer, or any employee of their g You and we do not waive any rights by demanding or submitting to an appraisal, and retain all contractual rights to determine if coverage applies to each item in dispute. h. Appraisal is only available to determine the amount of the loss of each item in dispute. The appraisers and the umpire have no authority to decide: (1) any other questions of fact; (2) questions of law; (3) questions of coverage; (4) other contractual issues; or (5) to conduct appraisal on a dass-wide basis. i. Appraisal is a non-judicial proceeding and does not provide for or require arbitration. Neither party will be awarded attorney fees. The appraisal award may not be entered as a judgment in a court. j. A party may not demand appraisal after that party brings suit or action against the other party relating to the amount of loss. empoyer has: (1) a familial relationship within the third degree between the umpire or appraiser and a party or a representative of a party; (2) previously represented a party in a professional capacity in the same claim or matter involving the same property; (3) represented another person in a professional capacity on the same or a substantially related matter that includes the claim, the same property or an adjacent property, and the other person's interests are materially adverse to the interests of a party; (4) worked as an employer or employee of a party within the preceding 5 years; or (5) a financial interest in the outcome of the claim at issue in the appraisal. f. Each party will be responsible for the compensation of their selected appraiser. Reasonable expenses of the appraisal and the reasonat)e compensation of the umpire will be paid equally by you and us.
Comments
User Id Date Added Comment
kvsfilings@rpslaw.net 01-20-2025 This correspondence constitutes State Farm Florida Insurance Company’s (“State Farm”) response to the Civil Remedy Notice of Insurer Violation filing no. 793800 (“Notice”) filed on behalf of State Farm’s Named Insureds, Jeffrey and Sharon Simes (“Insureds”) on November 22, 2024. State Farm specifically denies each and every allegation contained in the Civil Remedy Notice and submits that it should be rejected and returned by the Department of Financial Services as it fails to comply with the specific information requirements laid out in Florida Statute §624.155 and applicable case law. Per Florida Statute §624.155(3)(b), a Civil Remedy Notice must state with specificity the following information, and such other information as the department may require: 1. The statutory provision, including the specific language of the statute, which the authorized insurer allegedly violated. 2. The facts and circumstances giving rise to the violation. 3. The name of any individual involved in the violation. 4. Reference to specific policy language that is relevant to the violation, if any. If the person bringing the civil action is a third party claimant, she or he shall not be required to reference the specific policy language if the authorized insurer has not provided a copy of the policy to the third party claimant pursuant to written request. 5. A statement that the notice is given in order to perfect the right to pursue the civil remedy authorized by this section. Rather than reference to specific policy language relevant to the alleged violation, the Notice simply regurgitates several pages worth of policy language, regardless of its relevance to the alleged violations in this claim. In fact, the Notice acutally misrepresents the policy language, inexplicably combining portions of the AGREEMENT section with the LOSS SETTLEMENT section pertaining to appraisal. Furthermore, the Notice fails to adequately elaborate on the facts and circumstances giving rise to the alleged statutory violations.The narrative given in this section consists of a boilerplate essay riddled with incorrect statements and baseless allegations. Finally, the Notice includes a laundry list of eight statutory provisions that could be claimed against an insurance company, regardless of whether they are relevant or applicable to the Notice. Due to the deficiencies outlined above, and because the Civil Remedy Notice fails to adequately outline the facts and circumstances surrounding the alleged violations, State Farm is unable to properly respond, and the Notice should be rejected and returned. Julien v. United Property & Cas. Ins. Co., 2021 WL 824438 (Fla. 4th DCA 2021). State Farm explicitly denies any alleged violation of Florida Statutes: §624.155(1)(b)(1), § 626.9541(1)(i)(2), §626.9541(1)(i)(3)(a), §626.9541(1)(i)(3)(b), §626.9541(1)(i)(3)(c), §626.9541(1)(i)(3)(d), §626.9541(1)(i)(3)(e), §626.9541(1)(i)(3)(f), or any other insurance statute or any provisions of the insurance policy issued to the Insureds. State Farm further specifically denies any allegation that it has unduly delayed this claim, not acted fairly and honestly toward the Insureds, or misrepresented pertinent facts or insurance policy provisions relating to coverage. Moreover, contrary to the requirement to “describe the facts and circumstances giving rise to the insurer’s violation as you understand them at this time,” the purpose of which is “to enable the insurer to investigate and resolve the claim,” the Civil Remedy Notice itself only provides unsupported and incorrect allegations with no basis in fact or circumstances. Talat Enters. v. Aetna Cas. & Syr. Co., 753 So. 2d 1279 (Fla. 2000). Further, the tenor and inferences of the allegations are wholly without merit and State Farm denies each and every one. Below are some of the facts regarding the claim that, for whatever reason, are not included in the Notice. First, the Notice is riddled with inaccuracies that cut against the credibility of the Notice’s arguments. For instance, the Notice alleges that “claim number HO-3043181” was assigned, however the correct claim number assigned by State Farm was 5939W578X. Additionally, the Notice alleges that the Safeguard Public Adjusters submitted an estimate totaling $422,929.17, however their estimate actually totaled $207,819.68. Further, the Notice alleges that Safeguard named “Cristina Afonso” as their appraiser and State Farm named Aaron McWilliams, when in reality Safeguard first attempted to name “Don Goins,” an employee of Safeguard Public Adjusters, for their appraiser. After State Farm objected to the PA nominating its own employee as the appraiser, they then named Cristina Afonso Mejia as their appraiser. Furthermore, State Farm named Henry Diaz as their appraiser, not Aaron McWilliams. Second, the Notice’s narrative contains several gaps, omissions, and misstatements. For instance, the Notice asserts that the Insureds were “unsatisfied with the inadequate damages estimate and payment,” so they retained Safeguard Public Adjusters on September 13, 2023. The Notice fails to address the nearly one year between State Farm’s payment of the claim and their retention of the PA. The record clearly shows that after State Farm received notice of the loss, State Farm promptly inspected the property, opened coverage, and paid the Insureds. The Notice also alleges that State Farm “did not respond to Safeguard’s communications or demand,” however that is false. Safeguard requested a second inspection in November of 2023. State Farm informed them that they would need an estimate from them to consider doing a second inspection. At that point, there was no contact until DFS mediation was scheduled in July of 2024. At mediation, the parties agreed to a second inspection and State Farm completed another thorough inspection of the property. Regarding appraisal, the Notice claims that State Farm “is interfering with the appraisal process by instructing its appraiser to undervalue the claim,” however that is also untrue. State Farm’s appraiser moved diligently towards a resolution of this matter despite the unexpected delays of Hurricanes Helene and Milton. An inspection was completed on September 9, 2024, and the appraisers came to an agreement as to the award, however the Insureds interjected and demanded that the replacement of all of the house’s windows. State Farm retained a building envelope specialist to inspect the windows and that inspection was set for December 19, 2024, however the Insureds cancelled that appointment. As of the date of this Response, that inspection is still being coordinated. As such, there is no basis to claim that State Farm has interfered with appraisal in any way or instructed its appraiser to undervalue this claim. Ultimately, the crux the Notice is its disagreement with State Farm’s estimate of covered damages. It is well-settled that a disagreement over the value of the claim does not mean that an insurer is guilty of bad faith as a matter of law, as “good-faith or bad-faith decisions depend on various attendant circumstances.” Vest v. Travelers Ins. Co., 753 So.3d 1270, 1275 (Fla. 2000). State Farm’s duty is to “investigate the facts, give fair consideration to a settlement offer that is not unreasonable under the facts, and settle, if possible, where a reasonably prudent person, faced with the prospect of paying the total recovery, would do so.” Boston old Colony Ins. Co. v. Gutierrez, 386 So.2d 783, 785 (Fla. 1980). The record in this case clearly demonstrate that State Farm has performed that duty and continues to do so. In closing, State Farm first believes that the Civil Remedy Notice should be rejected and returned by the Department of Financial Services due to the Claimants’ failure to comply with Florida Statute §624.155 and applicable case law. Lane v. Westfield Ins. Co., 862 So. 2nd 774 (Fla. 5th DCA 2003), and Julien v. United Property & Cas. Ins. Co., 2021 WL 824438 (Fla. 4th DCA 2021) and for the severe deficiencies in the Notice outlined above. Notwithstanding the rejection of the Notice, State Farm denies all allegations contained in the Civil Remedy Notice and submits that there are no violations. Furthermore, State Farm explicitly denies any alleged violation of Florida Statutes: §624.155(1)(b)(1), § 626.9541(1)(i)(2), §626.9541(1)(i)(3)(a), §626.9541(1)(i)(3)(b), §626.9541(1)(i)(3)(c), §626.9541(1)(i)(3)(d), §626.9541(1)(i)(3)(e), §626.9541(1)(i)(3)(f), or any other insurance statute or any provisions of the insurance policy issued to the Insured. Specifically, State Farm denies that it violated §624.155(1)(b)(1) because State Farm has acted fairly and honestly towards its Insureds and has attempted in good faith to settle this matter. State Farm denies that it violated §626.9541(1)(i)(2) because it has not made any such material misrepresentations to the Insureds. State Farm has fairly considered all potential damages presented by the Insureds and their Public Adjuster and has retained a building envelope specialist to thoroughly investigate the claim regarding the windows. State Farm denies that it violated §626.9541(1)(i)(3)(a) because it has (and continues to) properly investigate this loss. The Notice’s allegations regarding the Insured’s “serious illness” has no relevance to this statute nor the coverage provided by the Policy. State Farm denies that it violated §626.9541(1)(i)(3)(b) because it did not misrepresent any pertinent facts or insurance policy provisions relating to coverage. Just because the Insureds disagree with State Farm regarding the alleged cause of wood flooring damage does not mean State Farm misrepresented any material fact, and the Notice does not present any evidence to support any such misrepresentations. State Farm denies that it violated §626.9541(1)(i)(3)(c) because the record reflects that it has acknowledged and responded to Insureds’ and their Public Adjuster’s communications. State Farm denies that it violated §626.9541(1)(i)(3)(d) because the record reflects that State Farm has conducted a thorough investigation, including multiple inspections, and never denied this claim. Furthermore, mold damage and the remediation of such damage is not covered under the Policy. State Farm denies that it violated §626.9541(1)(i)(3)(e) as it made its coverage determination in a timely fashion and notified the Insureds. Finally, State Farm denies that it violated §626.9541(1)(i)(3)(f) because it has provided reasonable explanations in writing to the Insureds as to its estimates and positions. While this response is meant to be comprehensive, State Farm’s response above is based upon the limited information provided in the Civil Remedy Notice, and the information we have to date. If the Claimants or their counsel feel that we are not in possession of all the facts, we hereby request to be informed of those facts immediately. State Farm requests copies of all documents the Claimants and their counsel rely on in support of the positions outlined in the Notice. Please note that State Farm’s response is not necessarily exhaustive and does not preclude us from asserting any other valid reason for seeking rejection and return of the Civil Remedy Notice. This letter or any act or failure to act on the part of State Farm or any agent or representative of State Farm should not be construed as a waiver of any rights or defenses available to State Farm by contract or at law, including, but not limited to, proper notice and service by the Insureds or Claimants. All such rights and defenses are hereby specifically reserved.
Acknowledgement
* The submitter hereby states that this notice is given in order to perfect the rights of the person(s) damaged to pursue civil remedies authorized by Section 624.155, Florida Statutes.

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DFS-10-363
Rev. 10/14/2008