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Submit a Request for Insurance Assistance

Insurance Products

Before submitting your request to the Consumer Help Online, please make sure you have the following information available:

  • Full name of the insurance company involved;
  • Your policy number;
  • Claim number (if any);
  • Authorization to act on behalf of the Insured.
  • A detailed explanation of your concerns.
  • Please check your policy to ensure that you are providing us with the correct name of your insurance company when submitting your Service Request. If the company information you submit is incorrect, it may impact the timeliness of the company‚Äôs response to the Department of Financial Services. Pursuant to s. 624.307(10)(b), Florida Statutes, insurance companies are allowed 14 days to respond to the department.  However, if the company information is incorrect, it may extend that response date.
  • In order to allow time for us to review all information provided, we respectfully request that you allow 30 days to complete the handling of your request.

If you do not have all of the above requested information, please call 1-877-693-5236 for further assistance.

After submitting your request, an email will be sent to you with your

  • Service Request number, and
  • Instructions for attaching supporting documentation to your request.

Press NEXT to continue with the Complaint Process.

Please Be Advised


Insurance Assistance requests made to the Department of Financial Services become public records and are subject to public records requests. However, personal financial and health information that you provide to the Department in association with Insurance Assistance requests is confidential and is not subject to release without redaction. This confidential information includes but is not limited to your name, address, telephone number, email address, social security number, and policy numbers. Please see the statutes listed below for further information concerning these exemptions.


Public Records

624.23 F.S. and 119.07(1) F.S.