Before submitting your request to the Consumer Help Online, please make sure you
have the following information available:
- Full name of the insurance company involved;
- Your policy number;
- Claim number (if any);
- A detailed explanation of your concerns.
- Please check your policy to ensure that you are providing us with the correct
name of your insurance company when submitting your Service Request. If the
company information you submit is incorrect, it may impact the timeliness of the
company’s response to the Department of Financial Services. Pursuant to
s. 624.307(10)(b), Florida Statutes, insurance companies are allowed 20 days to
respond to the department. However, if the company information is incorrect, it
may extend that response date.
- In order to allow time for us to review all information provided, we
respectfully request that you allow 30 days to complete the handling of your
If you do not have all of the above requested information, please call 1-877-693-5236 for further assistance.
After submitting your request, an email will be sent to you with your
- Service Request number, and
- Instructions for attaching supporting documentation to your request.
Press NEXT to continue with the Complaint Process.
Please Be Advised
The information provided to the Department of Financial Services becomes a public
record and is subject to a public record request. The information provided is limited
to your name, address, telephone number, email address and insurance company name.
Personal information (social security numbers, policy numbers, and health and financial
information) is confidential and exempt and is not subject to release.
624.23 F.S. and 119.07(1) F.S.