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Submit a Request for Mediation Assistance


Before submitting your request to the Consumer Helpline Online, please make sure you have the following information available:

  • Insured name and address;
  • Full name of the insurance company involved;
  • Your policy number;
  • Claim number (if any);
  • A detailed explanation of your concerns.
  • Please check your policy to ensure that you are providing us with the correct name of your company when submitting your Service Request. If the company information you submit is incorrect, it may impact the timeliness of the company‚Äôs response back to the Department of Financial Services. Under Florida law, an insurance company has 14 days to respond to the department. However if the company information is incorrect, it may extend that response date by another 20 days.

If you do not have all of the above requested information, please call 1-877-693-5236 for further assistance.

After submitting your request, an email will be sent to you with your

  • Service Request number, and
  • Instructions for attaching supporting documentation to your request.

Please Be Advised


The information provided to the Department of Financial Services becomes a public record and is subject to a public record request. The information provided is limited to your name, address, telephone number, email address and insurance company name. Personal information (social security numbers, policy numbers, and health and financial information) is removed before the record leaves the department.

Public Records

624.23 and 119.07(1).