Reporting Errors with PLCR (Bugs)

If you experience any problems using PLCR, or if you have suggestions or comments you wish to post regarding PLCR, you can post them using the Issue Tracking System.

To Access the Issue Tracking System:

  1. Click the Contact button from the I-Portal Navigation Header buttons to the access the Add Issue page of the Issue Tracking System.  From this page you may submit comments, enhancement suggestions, error messages, and questions to the Industry Portal support staff.

 

The Issue Tracking System - Add Issue Page

 

  1. Select your Issue Type.

  2. Enter your email address.

  3. Select the system/application for which you are submitting the issue.

  4. Select the affected area of the system/application.

  5. Write a description of the issue.

  6. Assign a priority to the issue based on how important you consider the issue.

  7. Select the frequency with which the issue occurs.

  8. List any steps to reproduce the issue.  

  9. Click the Submit button to send your issue to technical support staff. This will display the Issue Submission Confirmation page shown below and send a confirmation email to the email address you provided.  Upon submitting an issue your issue is assigned a tracking number for your benefit as well as the benefit of the technical support staff.  You may write this number down for future reference if you wish.

    • Clicking the Reset button will set all fields to blank.

    • Clicking the Cancel button will cancel the issue entry and return you to the PLCR page last visited.

 

Issue Submission Confirmation Page

 

  1. Click the Return to PLCR button to return to the PLCR page last visited.  Click the Close Window button to exit the Issue Tracking System and end your PLCR session.

 

To review the status of your issue:

You may review the information you sent to the technical support staff, as well as the status of the issue, from the Issue Review page.

 

  1. Click the link to your issue provided in the email sent to your email address.  The Issue Review page will display.

 

The Issue Review Page

 

  1. The current status of your issue will appear next to the line "Current Status:".  You'll also notice a line for estimated time to resolve the issue, the actual time required to resolve the issue, an implementation priority status and the planned release date for your issue.

  2. Click the Close Window button when you're finished with your review.

 

 

You may also review the status of an issue by logging into the Issue Tracking System and selecting your specific issue using the Issue ID assigned to your issue.  

 

 

You may sort your list of issues by clicking on the issue column header or use the Affected Area and Status drop down lists to refine your search.  Please note that this page only displays the first ten issues at one time.  To access subsequent issues use the pagination links at the bottom of the page.

 

Access the desired issue by clicking on its Issue ID.